Mercure Resort Sanur

Frequently asked questions

• Dining & Food
  • What are the breakfast options at Mercure Resort Sanur?

    Dining begins daily at the seaside Pandawa Restaurant with views of the ocean:

    • Format: Extensive international buffet featuring diverse stations.
    • Hours: Available from 06:30 to 10:30 every morning.
    • Dietary Options: Specialized Vegan, Gluten-free, and Keto-friendly selections are integrated into the menu.
    • Cost: Included in specific rates or available for 150,000 IDR per adult.

    NOTICE: In-room breakfast service can be arranged upon request for guests seeking a private dining experience.

  • Are there healthy and vegan dining alternatives at the resort?

    The culinary team emphasizes wellness through a variety of nutritious meal choices:

    • Plant-Based: Dedicated Vegan menus featuring fresh, locally sourced ingredients.
    • Health Focus: Signature healthy salads with a twist and fresh seafood options.
    • Special Diets: Custom preparations for Keto and Halal requirements are available at Pandawa Restaurant.
• Rooms & Accommodation
  • Can an extra bed be accommodated in the Balinese cottages?

    Guest rooms are designed with flexibility to host additional travelers comfortably:

    • Extra Bed: One additional rollaway bed or sofa bed can be utilized in the 42m² Executive Rooms.
    • Cots: Complimentary baby cots are provided for families with infants.
    • Features: Each cottage includes a private balcony, walk-in wardrobe, and a traditional Alang-Alang roof.

    NOTICE: Surcharges for extra beds apply and are typically settled during the check-in process.

• Check-in, Check-out & Policies
  • What are the standard check-in and late check out policies?

    The Mercure ensures a smooth arrival and departure process for all visitors:

    • Check-in Time: Guaranteed access to rooms starts at 15:00.
    • Check-out Time: Guests are requested to vacate their rooms by 11:00.
    • Late Check Out: Subject to availability; a fee of 50% of the daily rate applies for stays until 18:00.
    • Documentation: A valid government-issued ID and a credit card for a security deposit are required.

    NOTICE: Secure luggage storage is available free of charge for guests arriving early or departing late.

• Wellness & Facilities
  • What wellness treatments and thermal circuits does Sanjivani Spa provide?

    The on-site sanctuary offers a comprehensive range of traditional and modern therapies:

    • Signature Treatments: Professional Balinese massage, body scrubs, and facial treatments.
    • Beauty Services: Full manicure and pedicure packages plus specialized hair treatments.
    • Age Limits: Spa facilities and therapeutic treatments are generally reserved for guests aged 16 and over.
    • Wellness Activities: Daily Yoga classes are hosted in the tropical gardens.

    NOTICE: Advance reservations are highly recommended to secure preferred time slots for spa rituals.

  • How many swimming pools are available at Mercure Resort Sanur?

    This beachfront destination features multiple aquatic facilities for relaxation and play:

    • Main Pools: Two large outdoor swimming pools open year-round from 07:00 to 19:00.
    • Children's Pool: A dedicated shallow area specifically for younger guests.
    • Amenities: Complimentary sun loungers, beach umbrellas, and fresh towels are provided at both locations.
• Sustainability & Logistics
  • Does the Mercure utilize sustainable materials and eco-friendly practices?

    The resort is committed to environmental conservation through various certified initiatives:

    • Certification: Proud holder of the Green Key certification for sustainable tourism.
    • Materials: Use of sustainable materials in cottage construction, including authentic Alang-Alang roofing.
    • Resource Management: Implementation of energy-saving lighting and water conservation systems across the 5-hectare property.
• Transport & Parking
  • Is a private limousine transfer available from the airport?

    Transport to and from Ngurah Rai International Airport is managed with several options:

    • Private Limousine: Premium limousine transfers can be arranged via the dedicated concierge.
    • Airport Shuttle: A paid airport shuttle service is available 24/7 with a 20-minute travel time.
    • Parking: On-site private parking is free for all registered guests without needing a reservation.

    NOTICE: Flight details must be shared 24 hours in advance to guarantee airport pickup services.

• Nearby Attractions & Location
  • What historical landmarks are located near the resort in Sanur (Bali)?

    The Mercure Resort Sanur provides easy access to the region's cultural heritage sites:

    • Blanjong Inscription: Located just 1 km away, this 10th-century pillar is Bali's oldest artifact.
    • Pura Blanjong: A significant Hindu temple situated within a 12-minute walk from the lobby.
    • Art Markets: The Sindhu Beach art market is approximately 2 km away for authentic Balinese handicrafts.
  • Can guests easily access Mertasari Beach and local public transit?

    The property is ideally positioned for beach exploration and local commuting:

    • Mertasari Beach: A serene stretch of white sand located only 0.5 km from the resort.
    • Cycling Trails: Direct access to the 8 km Sanur coastal path for sunrise bike tours.
    • Public Transit: The Mertasari 2 bus stop is a 16-minute walk, while the Perama bus station is also nearby.

    NOTICE: Bicycle rentals are available at the resort for exploring the flat terrain of Sanur.

• General Policy & Accessibility
  • Is the Mercure Resort Sanur accessible for guests with reduced mobility?

    The resort ensures comfort for all visitors with various accessibility features:

    • Public Areas: All restaurants, meeting rooms, and pools offer 100% wheelchair access.
    • Room Modifications: Selected ground-floor cottages feature wide door widths and walk-in showers.
    • Elevators: Lifts are available in the main building to access the business centre and ballrooms.
• Business Travellers
  • What are the high-speed Wi-Fi and meeting room specifications?

    Professionals staying at the Mercure can utilize comprehensive business amenities:

    • Connectivity: Complimentary high-speed fiber Wi-Fi accessible throughout the resort.
    • Meeting Spaces: Four modern venues with a maximum capacity of 500 guests.
    • Business Centre: Equipped with printing, photocopying, and dedicated workstations for guest use.

    NOTICE: Professional banquet and AV support teams are available to assist with event coordination.